RexScribe - Privacy Policy

RexScribe is an AI-powered dictation and ambient scribe product (“RexScribe,” “the Product”) offered by RexEMR Inc. (“RexEMR,” “we,” “us,” or “our”). RexEMR Inc. is located at 1720 Howard Ave, Windsor, ON N8X 5A6, Canada. RexEMR India Pvt Ltd is a subsidiary of RexEMR Inc. and may be involved in the development, support, and maintenance of the Product. This Privacy Policy explains how RexEMR Inc., and its subsidiary RexEMR India Pvt Ltd., collect, use, disclose, and safeguard your personal information and patient information when you use our Services, including our website (the “Website”), applications (the “Application”), and any other RexScribe offerings (collectively, the “Services”). This policy also outlines your rights regarding your personal information under Ontario law.

RexScribe’s platform and service are designed to comply with the principles and requirements of Ontario’s Personal Health Information Protection Act (PHIPA). However, users of RexScribe, particularly healthcare providers, are ultimately responsible for ensuring their use of the platform adheres to PHIPA and other applicable laws, including obtaining all necessary patient consents.

RexScribe’s customers are primarily healthcare practitioners who are utilizing the Application. If you are a patient of a healthcare practitioner who uses the Application and do not wish for your personal information to be collected and used in the manner described in this Privacy Policy, you must inform the healthcare practitioner that you do not consent to the use of your personal information by the Application. [RexScribe relies on healthcare practitioners to obtain consent for the collection of patient’s personal information to be used by RexScribe. If a healthcare practitioner does not have a patient’s consent for their personal information to be used in this manner, the healthcare practitioner must not use the Application with that patient.]

We adhere to privacy by design principles by integrating data protection from the outset of designing our systems and business practices. Our measures include robust encryption, stringent access controls, and continuous threat monitoring. Privacy impact assessments are conducted regularly to ensure potential risks are identified and mitigated, ensuring data protection is a foundational aspect of our operations.

If we use personal information already collected in a manner different from that stated within this Privacy Policy, we will notify users via an updated information notice. This notice will inform you of the new use of the data and provide you with choices regarding its use.

Data Security & User Access Controls: All user data within RexScribe is encrypted both in transit and at rest using industry-standard encryption protocols to protect its confidentiality and integrity. Users cannot access data belonging to other users unless specific conditions are met, as detailed below:

Medical Groups/Teams: In cases where a medical group or team has a contractual agreement with RexEMR Inc., data access may be granted to authorized staff members. This access is contingent upon the following:
- The medical group/team must enter into a legally binding agreement with RexEMR Inc. that outlines the specific terms of data access and confidentiality obligations.
- The medical group/team must provide explicit consent authorizing RexEMR Inc. to grant data access to designated staff members. This consent must comply with all applicable privacy laws and regulations.
- Access is limited to staff members who require access to the data as part of their job responsibilities within the medical group/team.
- RexEMR Inc. implements stringent access controls to ensure that only authorized staff members can access the data.
- The medical group/team remains responsible for ensuring that its staff members comply with all applicable privacy laws and regulations regarding patient consent and data confidentiality.

Important Notices:

Patient Consent & PHIPA Compliance: Users of RexScribe who use the Application in a healthcare setting or with patient information are solely responsible for obtaining all necessary consents from patients for the collection, use, and disclosure of their personal health information (PHI) as required by PHIPA. This includes, but is not limited to, obtaining explicit consent for recording conversations between the patient and provider for the purpose of generating notes and transcriptions using RexScribe. RexEMR Inc. is not responsible or liable for ensuring that users obtain appropriate patient consents. [RexScribe relies on healthcare practitioners to obtain consent for the collection of patient’s personal information to be used by RexScribe. If a healthcare practitioner does not have a patient’s consent for their personal information to be used in this manner, the healthcare practitioner must not use the Application with that patient.]
Accuracy Disclaimer: REXSCRIBE IS A TOOL THAT ASSISTS USERS IN DOCUMENTATION. THE ACCURACY OF THE DOCUMENTATION GENERATED BY REXSCRIBE IS THE SOLE RESPONSIBILITY OF THE USER. REXEMR INC. MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF THE DOCUMENTATION PRODUCED BY REXSCRIBE. USERS ARE RESPONSIBLE FOR REVIEWING, VERIFYING, AND CORRECTING ANY INACCURACIES IN THE DOCUMENTATION BEFORE USING IT FOR ANY PURPOSE. REXEMR INC. SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR LIABILITIES ARISING FROM THE USE OF INACCURATE OR INCOMPLETE DOCUMENTATION GENERATED BY REXSCRIBE.
AI Model Hallucinations: RexEMR takes reasonable steps to monitor and refine its AI models to minimize the risk of hallucinations (i.e., the AI generating inaccurate or nonsensical information). These steps may include, but are not limited to, ongoing model training, data quality control, and the implementation of safeguards to detect and mitigate potential errors. However, RexEMR Inc. does not guarantee that the AI models will never hallucinate and does not accept responsibility for any consequences arising from the use of inaccurate or misleading information generated by the AI. Users are solely responsible for verifying the accuracy and appropriateness of all AI-generated content before relying on it for any purpose.

By accessing or using our Services, you acknowledge that you have read, understand, and agree to be bound by this Privacy Policy.

Due to the rapid evolving nature of RexScribe’s products, we update this privacy policy frequently. We may notify you if there are material changes to the text of this policy and we suggest you review the privacy policy regularly to stay current. This Privacy Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy. We will update the date above every time we make changes to the text.

1. Information We Collect:

The following table details the categories of information we collect:

Category	Details
Your general personal information	This includes information or an opinion about you that is reasonably identifiable. For example: your name, address, age or date of birth, gender, contact number, and email address. Where you are a Practitioner, we may also collect information relating to your qualifications, registrations, training, and educational background, as well as their medical specialty. Knowing your specialty helps us fine-tune the AI to better generate accurate and relevant documentation for your field.
Payment Information	We collect information from you in order to process payments for your use of our services. This may include credit card information and bank account details. This information is securely processed by our third-party payment processor. RexEMR does not store full credit card numbers on its own servers.
Health information (Transcriptions)	This includes any health information that you as users provide when accessing or using our website, Platform, or other services through the RexScribe dictation and ambient scribe functionality. We collect this information to provide the core services of RexScribe. We may also collect health information of Patients from our users, including where a user has treated a Patient arising out of, or in connection with the Platform. This may include information that a user provides directly to us through the dictation/scribe functions. As a feature of the Application is to make a summary of what was discussed during an appointment, the conversation between a patient and healthcare practitioner could be collected by the Application (“Ambient Scribe”), including personal health information. In addition, that audio file can include the patient’s voice. IMPORTANT: The user is solely responsible for obtaining proper patient consent for the collection and sharing of this information.
OHIP/Provincial Billing Information (and equivalents)	For users in Ontario, and in other provinces and territories where RexEMR offers services that facilitate billing, we collect patient and physician OHIP billing details (or the equivalent billing details for the respective provincial/territorial health insurance plan). This includes information necessary to submit claims for medical services rendered, such as patient health card numbers, physician billing numbers, diagnostic codes, and service codes. The user is solely responsible for ensuring that they have obtained any necessary patient consents to collect and share this billing information with RexEMR for the purpose of facilitating billing. We will only use this information to facilitate billing and in accordance with all applicable laws and regulations. As RexEMR expands to other provinces/territories, we will update this policy accordingly to specify the relevant health insurance billing programs. To better streamline, RexBill is used alongside other programs for our AI model
Device information	Unless you opt-out, our website uses “Cookies” and other automatic data collection technologies with your consent to collect personal information whenever you visit or interact with the Website, including unique identifiers and preference information such as IP address, browser type, operating system, pages viewed or navigation behavior for online interactions. These Cookies help us understand how you use the Website and interact with the content of the Website in order to make improvements. We also may use these Cookies to promote our services through marketing and advertising. Some of the information mentioned above that are collected by Cookies can constitute personal information of the person visiting the website. You can opt-out of Cookies or prevent third-party websites from accessing our Cookies through the privacy settings on your browser. However, opting-out of our Cookies may disable some of the Website’s features, and may prevent us from providing you with the information and services you have requested.
Website Form	When you submit a form on the Website, or contact us directly via e-mail, we will collect the information provided by you like your name, e-mail, phone number, clinic/organization you work for, and any other information you may include in your message. This information will be used by us to communicate with you to provide you with the information you requested.
Direct Marketing	If you sign up to receive direct marketing or promotional communications from RexScribe, we will collect your name and e-mail and any other information you may provide to inform you about relevant updates. We will only share direct marketing communications of the types that you have consented to. We will never share the information you provide with third-party advertisers or similar organizations.
Uploaded Data and Audio	As a user, you are capable of uploading information, please be aware these will be stored and used for promotional products such as RexEMR.
Information collected for our own business improvement	This includes information to help us improve our products for the best consumer experience.
De-identified health information (Transcriptions)	We may use your transcriptions to use for our products, after you have given consent.

2. How We Use Your Information

The HIPAA applicability notice is in Section 7, so it is not necessary here.

Category	Details
Account Management	We use the Account information you provide and other information collected from the Website to: Manage our relationship with you and provide you with the information or services requested, Conduct research and evaluate improvements, Communicate with you regarding inquiries for information or customer service requests or employment opportunities, Detect, prevent or investigate security breaches, Process credit card or other payment information, Protect our business, and Maintain appropriate records for internal administrative purposes.
Transcript Processing	RexScribe uses machine learning algorithms and other artificial intelligence technologies which need to analyze the Transcript to provide the services and improve performance. Without the ability to process the Transcript, the Application would not work as intended.
Audio Files and Ambient Scribe	RexScribe’s Ambient Scribe feature generates transcriptions in real-time, and the audio is not stored. For other features that include user audio input (but not the patient’s voice), such as dictation or voice commands, and for audio that you upload for transcription, the Audio Files are retained for up to 30 days, where anonymized Audio Files may be kept indefinitely to help us improve our product and service such as enhancing the accuracy of RexScribe’s voice to text engine.
Access	To enable you to access and use our website, Platform, and other services.
Improvement	Design, provide, improve, and manage our website, Platform, and other services, business, and your experience, such as to perform analytics and marketing.
Health care services	To facilitate the delivery of healthcare services to Patients. For example, information relating to Patients’ medical history, complaints, or symptoms may be collected and used by the Platform so that Practitioners can make treatment decisions. NOTE: RexEMR Inc. is not responsible for verifying the accuracy or completeness of this information.
De-identified information for Platform functions and improvement	We may use your transcriptions to use for our products, after you have given consent.
Support	Send you service, support, and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you.
Contact	Contact you when we need to tell you something important about the website, Platform, and other services, or your information.
Marketing	Send you marketing and promotional messages and other information that may be of interest to you.
Law	Comply with laws, and assist government or law enforcement agencies where we are required and authorized to do so.
Employment	Consider your employment application.
Other purposes when de-identified and/or aggregated	We may also improving our services and accuracy of our AI models.
Billing with RexBill	To facilitate the submission of billing claims to OHIP (or other provincial/territorial health insurance plans, as applicable), and to manage billing-related communications with users.
Processing Payments	To process your payments for your use of the RexScribe service.

Unless permitted or required by law, we won’t use your health information without your consent.

3. How We Share Your Information

We will never sell anyone’s data. We only share your personal information with our service providers such as hosting, cloud, analytics, support and payment providers to operate the Website and the Application. This includes sharing your personal information for:

Fraud prevention,
Payment processing and notifications,
Providing requested services or information,
Operating the Website and Application, and
Customer service.

We only use service providers who ensure a comparable level of protection for your personal information, as provided in this Privacy Policy. Our contracts with our service providers ensure they comply with that obligation and not use your personal information for their own purposes.

We may have to disclose your personal information to law enforcement agencies where they demonstrate they have the legal authority to request it. We may also disclose your personal information in connection with a corporate re-organization, amalgamation, or sale of the business (or potential sale of our business). We shall ensure that all such information disclosed as part of such process is protected in a manner consistent with this Privacy Policy. Other than as described in this Policy, RexScribe will not use or share any information gathered or stored about the user or patient. RexEMR Inc. may use comments and feedback that are provided as part of survey, in marketing materials without contacting the customer to get their consent. Patient details won’t be shown unless consent is granted. We may display your comments.

We may share your personal information with:

our employees and related companies;
third-party suppliers and service providers (including providers for the operation of our Platform, websites, and/or our business, cloud storage providers, data analytics providers, customer support platforms, and security service providers);
professional advisors, dealers, and agents;
payment systems operators (e.g., merchants receiving card payments);
OHIP and other applicable provincial/territorial health insurance plans (for billing purposes);
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorized by you to receive information held by us, and other parties involved in the delivery of healthcare services (provided the user has obtained appropriate consent AND meet the criteria specified in the “Data Security & User Access Controls” section);
research institutions or academic partners (but only with de-identified or anonymized data, or with your explicit consent);
marketing and advertising partners (subject to your opt-out preferences); and/or
other persons, including government agencies, regulatory bodies, and law enforcement agencies, or as required, authorized, or permitted by law.

4. Your Rights and Choices Under Ontario Law

RexEMR respects your rights regarding your personal information, as outlined in Ontario’s privacy legislation. We are committed to providing you with reasonable access to and control over your data, while also protecting the integrity of our services and complying with legal and regulatory obligations.

Access to Your Personal Information: You may request access to the personal information we hold about you, subject to applicable legal and contractual restrictions. To protect the privacy of others and the security of our systems, we may require you to verify your identity and may redact information that pertains to other individuals or that is commercially sensitive to RexEMR. We will process your request in accordance with applicable law and within a reasonable timeframe.
Rectification (Correction) of Inaccurate Information: If you believe that any of the personal information we hold about you is incorrect or incomplete, you may request that we correct it. We will make reasonable efforts to rectify verifiable errors, but we are not responsible for the accuracy of information that you provided to us or that was generated by the AI based on your input.
Erasure (Deletion) of Your Personal Information: You may request that we delete your personal information from our systems, subject to our legitimate business needs and legal obligations. We may retain certain information where required by law (e.g., for billing or tax purposes, or as required under PHIPA), where necessary to defend against legal claims, or where the information has been aggregated or anonymized. We will assess your request carefully and inform you of any limitations.
Restriction of Processing: You may have the right to restrict our processing of your personal information in certain limited circumstances. This right is not absolute and depends on the specific situation. We reserve the right to refuse restriction requests that are unduly burdensome, frivolous, or that would impair our ability to provide the Services or comply with our legal obligations.
Data Portability (Limitations Acknowledged): To the extent required by applicable law, and where technically feasible, you may have the right to request that we provide your personal information to you in a portable format. We may charge a reasonable fee for providing data portability, and we are not responsible for ensuring the compatibility of the data with any third-party system.
Objection to Processing (Direct Marketing Focus): You have the right to object to our use of your personal information for direct marketing purposes. You can exercise this right by using the opt-out mechanisms we provide in our marketing communications or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages relating to your use of the Services.
Withdrawal of Consent (Limitations Apply): If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. However, withdrawing your consent will not affect the lawfulness of processing that occurred before your withdrawal. Furthermore, withdrawing consent for certain processing activities may limit your ability to use certain features of the Services.
Right to Lodge a Complaint: If you believe that we have violated your rights under Ontario’s privacy laws and have been unable to resolve the issue with us directly, you have the right to lodge a complaint with the Information and Privacy Commissioner of Ontario (IPC).

RexEMR Inc. reserves the right to reasonably interpret and apply these rights in accordance with applicable law and our legitimate business interests. We may refuse requests that are unduly burdensome, technically infeasible, jeopardize the privacy of others, or violate our legal or contractual obligations.

To exercise any of these rights, please contact us at info@rexemr.com. We will respond to your request within a reasonable timeframe, not to exceed thirty (30) days, and in accordance with applicable law. We may require you to verify your identity before processing your request.

5. How does RexScribe use artificial intelligence?

RexScribe uses in-house and third-party artificial intelligence service providers (the “AI Service Providers”) to help provide the Application, process the Transcripts, and return a summary of the Transcript as per the Terms of Use for the healthcare practitioner to review (the “Summarized Note”). Our contracts with our AI Service Providers ensure that they do not collect, use or disclose any information provided to them, except to provide the services we specifically request. We may de-identify Patient Information to use the de-identify data for further product improvements, in accordance with applicable legal and regulatory requirements.

6. Data Security

We take reasonable and appropriate measures to protect your personal information, especially dictation and transcription data, from unauthorized access, use, or disclosure. These measures include:

Encryption: We use industry-standard encryption protocols to protect your data both in transit and at rest.
- Database Encryption: All data is stored in encrypted databases.
Access Controls: Access to personal information is strictly limited to authorized personnel based on job function and the principle of least privilege.
- Monitoring Data Access: All data access is monitored and audited to detect and prevent unauthorized access or misuse.
Secure Code Practices: We adhere to secure coding practices, and our code is regularly reviewed and tested for security vulnerabilities.
- Code Security Monitoring: Our code is not exposed but is continuously monitored for potential vulnerabilities and threats.
Two-Factor Authentication: To further protect your account, we give users two-factor authentication.
Third-Party Security: We ensure that our third-party service providers also maintain appropriate security measures to protect your personal information.
All Data is stored in company RexEMR and that data store is secured.
Staff Training: We put our staff through training about how to keep your information safe and secure at all times.

We generally hold personal information in our electronic databases. Our website and Platform and our working environment are built with integrated physical, electronic, and managerial processes designed to safeguard your information and protect it from misuse, interference loss, and unauthorized access, modification, or disclosure. Only staff and service providers who have a legitimate business purpose for accessing the personal information collected by us are authorized to do so. Unauthorized use of personal information by anyone affiliated with RexEMR is prohibited and constitutes grounds for disciplinary action. Transcripts and Summarized Notes are encrypted while retained by RexScribe, as is all other data we store. Our contracts with our service providers require them to use administrative, physical and technical measures to protect your data. The service providers have agreed to not use the information we provide them for their own purposes.

Even though we take all necessary steps to protect your personal information, security breaches cannot be eliminated and we cannot guarantee a breach will never occur.

7. Data Retention

We retain personal information for as long as required to provide the services for which it was collected, otherwise, in accordance with applicable legal and regulatory requirements.

For Ambient Scribe, audio is processed in real-time and is not stored.
For audio that you upload for transcription, the Audio Files are retained for up to 30 days, where anonymized Audio Files may be kept indefinitely to help us improve our product and service such as enhancing the accuracy of RexScribe’s voice to text engine.

Healthcare practitioners using the Application are required to comply with different statutory and regulatory requirements and store personal health information for a minimum length of time. This includes any Transcripts or Summarized Notes they elect to save within their own electronic medical record system. We encourage patients to speak with healthcare practitioners directly on how long they are required to store your personal information. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and in accordance with the requirements of Ontario law. This means we will only keep your information for as long as it is needed for the purpose for which it was collected, or as required by law.

Importantly, while RexScribe’s platform and service are designed to comply with the standards set forth by Ontario’s PHIPA, users are responsible for ensuring their use of RexScribe adheres to all applicable PHIPA requirements, including obtaining valid patient consent for the collection, use, and disclosure of personal health information when using the application (e.g., recording conversations between the patient and provider to generate notes and transcriptions).

HIPAA Applicability Notice: For users in the United States who are considered Covered Entities or Business Associates under the Health Insurance Portability and Accountability Act (HIPAA), RexScribe is committed to supporting HIPAA compliance. However, it is solely the responsibility of the Covered Entity or Business Associate to ensure that their use of RexScribe complies with all applicable HIPAA requirements. This includes, but is not limited to, implementing appropriate administrative, physical, and technical safeguards; entering into Business Associate Agreements with RexEMR where required; and obtaining all necessary patient authorizations.

8. How do we keep personal information accurate?

We take reasonable steps to ensure that any personal information in our custody is accurate and up-to-date but we mostly rely on our healthcare practitioners to notify us of any changes to personal information they provided us.

9. Do we store or share information outside of your country?

All user data is stored on servers located in Canada. RexEMR uses the Canadian instance, it is our store house.

We understand the importance of data security and privacy, and we’re committed to safeguarding your information. Please note that some functionalities of our Platform depend on third-party services, whose servers may be located outside of your jurisdiction. This, however, does not include sensitive or identifiable health information. Whenever these third-party services are utilized, we ensure that data processing agreements are entered into. These agreements are crucial as they enforce compliance with data protection standards and legal requirements, safeguarding your personal information from unauthorized use or disclosure. This contractual measure helps maintain the integrity and confidentiality of your data while enabling us to provide enhanced functionality through external services. RexEMR India Pvt Ltd. may have access to data for development and support purposes under strict contractual obligations and security measures that ensure compliance with Ontario and Canadian privacy law.

10. How do we protect your information?

We take a number of measures to keep your information safe.

Even though we take all necessary steps to protect your personal information, security breaches cannot be eliminated and we cannot guarantee a breach will never occur.

We use physical, administrative and technical measures designed to help secure personal information against accidental or unlawful loss, access or disclosure. Only staff and service providers who have a legitimate business purpose for accessing the personal information collected by us are authorized to do so. Unauthorized use of personal information by anyone affiliated with RexmR is prohibited and constitutes grounds for disciplinary action.

We put our staff through training about how to keep your information safe and secure at all times.

We use a range of tools designed to de-identify your information before it is used or disclosed for certain purposes, as described in this policy.

We use a combination of techniques and measures to maintain the security of our website and Platform and to protect your account and your information.

We only keep your information for as long as we need it or are lawfully required to keep it.

11. Using our website and Platform

We use cookies and similar technologies on our website to track your website usage and remember your preferences. You can configure your internet browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. If you refuse the use of cookies in this way, you may not be able to access the full functionality of our website. Please refer to your internet browser’s instructions or help screens to learn more about these functions.

12. How do we use your personal information for marketing, and how do you opt out?

You may sign up to receive marketing or promotional communications from RexScribe. Where you have expressly consented, we may use your personal information to inform you about us and our products and our services, including promotional offers and events.

If you no longer wish to receive marketing or promotional communications from us, you can opt-out at any time by:

Using the unsubscribe feature found in our emails and other electronic communications, or
Contacting us via email at info@rexemr.com.

We will stop sending you marketing emails within 7 days of receiving your unsubscribe request.

13. What are your rights in relation to your information?

You also have the right to:

Make a written request to access your personal information,
Request us to restrict our continued use or disclosure of your personal information,
Object to our continued use or disclosure of your personal information,
Request that we edit, but not remove, certain information (like your name),
Request that we transfer to another organization the personal information you have provided us, and
Request us to delete the personal information we hold about you.

Contact us at info@rexemr.com to exercise any of these rights. We will respond within thirty (30) days. If we cannot grant your request, for example if you make an access request and providing you access would disclose personal information about another person, we will give reasons.

We will address all requests with equal attention.

You have rights in relation to your personal information. You can contact us to exercise any of your rights in relation to your information.

14. Employees

Category	Details
Your general personal information	This includes information or an opinion about you that is reasonably identifiable. For example: your name, address, age or date of birth, contact number, email address, and image.
Educational and social information	This includes details of your education, references from your institutions of study, and information relating to your interests and extra-curricular activities. It also includes lifestyle information and social circumstances, for example ‘life events’ such as marriage, divorce, bereavement, or adoption or birth of children.
Sensitive information	This includes information concerning your health and medical conditions, certain criminal convictions and offenses, racial or ethnic origin, religious or philosophical beliefs, sexual orientation.
Financial information	This includes your bank account number, tax identifier and status (including residence status), and credit checks (where required).
Work-related information	This includes details of your work history, professional activities and interests, involvement with and membership of industry bodies and professional associations, and any personal information captured in the work product(s) you create while employed by us.

If you are a current or former employee and you have any questions in relation to our handling of your personal information, please contact us at info@rexemr.com.

15. Related companies

RexEMR Inc. is located at 1720 Howard Ave, Windsor, ON N8X 5A6, Canada. You can contact us via email at info@rexemr.com. If you have any questions regarding privacy or security, please contact us via email at info@rexemr.com. We are related to RexEMR India Pvt Ltd (Incorporated in India).

We may disclose your personal information to our related companies, including as set out in this policy. If we do disclose your personal information to our related companies, they may use your information in accordance with this policy. If you access the services of our related companies, you should also consider their privacy policy as it may be different to this policy.

16. Contacting us

Accountability with respect to your personal information is important to RexScribe. In the event that you have any questions (including how personal information is managed by RexScribe), complaints or concerns about this Privacy Policy, or if you have reason to believe that we may have failed to adhere to it, please contact us by sending us an email to info@rexemr.com.

Questions regarding your rights and responsibilities under this Privacy Policy can be directed to our privacy officer at info@rexemr.com.

If after contacting us you are still not satisfied, you have the right to file a complaint with the Information and Privacy Commissioner of Ontario (IPC).

Effective: March 2025